[rt-users] Hide ability to 'Comment' from unprivileged/SelfServiceusers

[Matt Nichols]

Eric,

Do you recall what you had to modify to make this change?

-Matt

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
Sent: Monday, January 23, 2006 11:11 AM
To: Matt Nichols; rt-users
Subject: RE: [rt-users] Hide ability to 'Comment' from
unprivileged/SelfServiceusers

Unfortunately, I believe the right "ModifyTicket" implicity grants
"CommentOnTicket".  I think I hacked our code so that this wasn't the
case, and you had to explicitly grant CommentOnTicket if you wanted
comments, even if you already had ModifyTicket.

________________________________

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Matt
Nichols
	Sent: Monday, January 23, 2006 9:05 AM
	To: rt-users
	Subject: [rt-users] Hide ability to 'Comment' from
unprivileged/SelfServiceusers
	
	

	Hello,

	 

	Currently all of our RT users are unprivileged members of the
group 'employees' that have the following global group rights:

	 

	User Defined Groups

	Employees:

	 

	CreateTicket

	DeleteTicket

	ModifyCustomField

	ModifyTicket

	OwnTicket

	ReplyToTicket

	SeeCustomField

	 

	Although the 'employees' group does not have the global right
"CommentOnTicket" the users in this group (via SelfService) still have
the ability to comment on tickets. What is the proper way to disable the
ability to 'comment' on a ticket? We'd like the users in this group to
only have the ability to 'reply' to tickets. 

	 

	Thanks.

	 

	-Matt