[rt-users] Quick Ticket create

[Ken Crocker]

My group is on RT 3.4.4. We have users that like to use the quick ticket 
option on the bottom of the screen. The problem with using that option 
is the ticket gets created with NO requestor. Therefore, the scrip that 
has been set up for notify or autoreply to the requestor (along with the 
rights added to the role requestor) become useless. Since the person is 
already signed onto the system and since using the "create new ticket" 
at the top of the screen seems to work (defaults to creating the 
requestor as the person signed on) why doesn't the quick ticket do the 
same? I think this is a bug and I'd like someone to look into it. My 
requestors get email notifications in all other scenarios except the 
quick ticket option. So ...... Jesse, anyone?

Kenn