[rt-users] 10 newest unowned tickets per queue?

[Drew Barnes]

I did this in a pretty ugly, tossed-together-in-10-minutes way. Works on 
3.2.2, may need a little tweaking for 3.4.4. I can't remember if that 
was one of the ones I had to fix.

Feel free to clean this up or fix it. I stopped when it started working 
for me.
http://wiki.bestpractical.com/index.cgi?TicketsPerQueue


DB

Florian Hochstrasser wrote:
>
> Hi all
>
> As our setup is growing continually, we ran into a problem regarding 
> the display of the 10 newest unowned tickets on the Home screen. The 
> problem is that the overall ten newest tickets get into that list. But 
> all the tickets of queues that one has no permission to don't show up.
>
> That means, if there are 10 new tickets in other queues which I don’t 
> have permission for and the 11^th would be one in my queue, the list 
> appears to be empty, even though I have a new ticket to work on. How 
> can this be fixed so that this list is built on tickets of queues 
> which one has access to?
>
> TIA, Florian
>
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati