[rt-users] 10 newest unowned tickets per queue?

[Florian Hochstrasser]

Additional System Info:

 

RT version 3.4.4, PostgreSQL 7.4.2 on SuSE Linux Pro 9.1

 

Regards, Florian

 

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Florian
Hochstrasser
Sent: Mittwoch, 25. Januar 2006 15:24
To: RT USERS
Subject: [rt-users] 10 newest unowned tickets per queue?

 

Hi all

 

As our setup is growing continually, we ran into a problem regarding the
display of the 10 newest unowned tickets on the Home screen. The problem
is that the overall ten newest tickets get into that list. But all the
tickets of queues that one has no permission to don't show up.

That means, if there are 10 new tickets in other queues which I don't
have permission for and the 11th would be one in my queue, the list
appears to be empty, even though I have a new ticket to work on. How can
this be fixed so that this list is built on tickets of queues which one
has access to?

 

 

TIA, Florian

 


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