[rt-users] New Install

[Joe Harbison]

Thanks for your response.I am not actually wanting to customize at this
point...After the intial install I changed the WebUrl to /rt .this seems to
be working fine except in a few areas.if you notice in the post one of the
ref point to the correct ref while the actual "text description" points to a
the incomplete ref.  I have considered purchasing the book.I am please to
find that it would be a valuable tool to using rt.  

 

Thanks again,

 

Joe

 

 

  _____  

From: Goddard Lee [mailto:lee.goddard at easa.eu.int] 
Sent: Friday, January 27, 2006 5:40 AM
To: Joe Harbison; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] New Install

 

Check out the wiki on the website (or buy the book, it's worth it) and look
under Customisation.

 

Or copy all of /opt/rt3/share to /opt/rt3/local, and modify what you copied.


 

But you will probably find it is worth spending the time doing some little
reading, since you'll learn how to do cusomisation is such a way as it
doesn't get over-written with minor version changes. (There's a topic on the
Wiki called something like CleanlyCustomizeRT).

 

Lee Goddard
Consultant Internet Application Analysis/Development
European Aviation Safety Agency www.easa.eu.int 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joe Harbison
Sent: 26 January 2006 16:10
To: rt-users at lists.bestpractical.com
Subject: [rt-users] New Install

I have installed rt and am having trouble with few items:

 

Under the "10 Highest Priorities I Own"

 

The link under the ticket number works fine.but the link under the actual
description is not valid.here is a code sample of this page:

<div class="titlebox-content" id="TitleBox--/index.html------10 highest
priority tickets I own---0">

 

 

 

<table border="0" cellspacing="0" cellpadding="1" width="100%">

 

<tr class="collection-as-table">

<th class="collection-as-table">#</th><th
class="collection-as-table">Subject</th><th
class="collection-as-table">Priority</th><th
class="collection-as-table">Queue</th><th
class="collection-as-table">Status</th></tr>

 

 

 

<tr class="oddline" ><td class="collection-as-table" ><a
href="/rt/Ticket/Display.html?id=4">4</a></td><td
class="collection-as-table" ><a href="/Ticket/Display.html?id=4">Test to
open new ticket # 3</a></td><td class="collection-as-table" >0</td><td
class="collection-as-table" >engineering</td><td class="collection-as-table"
>new</td></tr>

 

</table>

 

 

The first reference is correct.and the second is missy the full path "/rt"
.is there someone I can edit this.

 

Thanks,

 

 

Joe

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060127/1c7a9ef0/attachment.htm>