[rt-users] emails with attachments keep inserting into RT

[Brandon Hall]

I'm having a problem with large mail attachment, but it is different than
what I've read in the mailing list archives. The problem occurs when the
attachments are about 250 Kbytes and bigger and they keep getting inserted
into RT untill I manually delete them from the mail queue.


What happens is that the ticket does get created or appended to with the
attachment, but the email stays in the mail queue.

Thanks for any help or light you can shed on this.



localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts# ls -la 11.

-rw-------  1 cyrus mail 631472 Jan 28 13:27 11.

localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts# cat 11. |
/usr/bin/rt-mailgate --timeout 999 --debug --queue General --action
correspond --url http://tix.xyz.com <http://tix.netcal.com/>

Connecting to http://tix.xyz.com/REST/1.0/NoAuth/mail-gateway at
/usr/bin/rt-mailgate line 99, <> line 1.

An Error Occurred

=================



500 Internal Server Error

This is /usr/bin/rt-mailgate exiting because of an undefined server error at
/usr/bin/rt-mailgate line 147, <> line 1.

localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts#



RT's log from running the above...

Jan 28 13:31:03 localhost RT: Converting 'us-ascii' to 'utf-8' for
text/plain -

Jan 28 13:31:03 localhost RT: Guessed encoding: ascii

Jan 28 13:31:03 localhost RT: Guessed encoding: ascii

Jan 28 13:31:03 localhost RT: Guessed encoding: ascii

Jan 28 13:31:03 localhost RT: Guessed encoding: ascii

Jan 28 13:31:03 localhost RT: Guessed encoding: ascii

Jan 28 13:31:03 localhost RT: Guessed encoding: ascii

Jan 28 13:31:04 localhost RT: About to think about scrips for transaction
#4743

Jan 28 13:31:04 localhost RT: About to think about scrips for transaction
#4744

Jan 28 13:31:04 localhost RT: About to think about scrips for transaction
#4745

Jan 28 13:31:04 localhost RT: About to think about scrips for transaction
#4746

Jan 28 13:31:05 localhost RT: About to think about scrips for transaction
#4747

Jan 28 13:31:05 localhost RT: About to prepare scrips for transaction #4747

Jan 28 13:31:05 localhost RT: Found 3 scrips

Jan 28 13:31:06 localhost RT: About to commit scrips for transaction #4747

Jan 28 13:31:06 localhost RT: About to think about scrips for transaction
#4748



No big packet errors in mysql log...

# grep -i 'packet big' mysql.log | wc –l

0





Version info:

libdbd-mysql-perl                2.9006-1

mysql-server-4.1                 4.1.11-3

request-tracker3.4               3.4.4-1
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