[rt-users] Q: How to build a ticket query that uses custom fields

[Gilmar Santos Jr]

Hi,

Yes. First select the queue(s) and "add", then all custom fields related
to those queues appear and you can adjust the query. "add" and search ;-)
3.6 has a shortcut button "add and search". great button!

--
Gilmar Santos Jr

John H. Nyhuis escreveu:
>     Greetings,
>
>     Is it possible in RT3.4 to build a query in the Query Builder that
> lets you select tickets based off of a custom field in the tickets?
>
>     How hard or easy would this be to add in?
>
>     Thanks,
>
> John H. Nyhuis
> Sr. Computer Specialist
> Dept. of Pediatrics
> HS RR349B, Box 356320
> University of Washington
> Desk: (206)-685-3884
> cabal at u.washington.edu
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