[rt-users] Q: How to build a ticket query that uses custom fields

Gilmar Santos Jr gilmarsantosjr at safernet.org.br
Mon Jul 3 19:48:15 EDT 2006


Yes. First select the queue(s) and "add", then all custom fields related
to those queues appear and you can adjust the query. "add" and search ;-)
3.6 has a shortcut button "add and search". great button!

Gilmar Santos Jr

John H. Nyhuis escreveu:
>     Greetings,
>     Is it possible in RT3.4 to build a query in the Query Builder that
> lets you select tickets based off of a custom field in the tickets?
>     How hard or easy would this be to add in?
>     Thanks,
> John H. Nyhuis
> Sr. Computer Specialist
> Dept. of Pediatrics
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> University of Washington
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