[rt-users] See ticket, but none of the replies/comments

Rich Bowen rbowen at asbury.edu
Wed Jul 5 15:24:20 EDT 2006

I want to be able to give "help desk" folks the ability to keep  
seeing the tickets (ID, subject) after they have transferred it into  
another queue - without seeing the comments/replies that have been  
made on that ticket. I thought that this was "show ticket" without  
"show ticket comments", but folks can still see the comments, which I  
didn't expect.

Any assistance?


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