[rt-users] See ticket, but none of the replies/comments

[Kenneth Crocker]

Rich,

	Check your global system group privileges and roles for that Queue.

Kenn
LBNL

Rich Bowen wrote:
> I want to be able to give "help desk" folks the ability to keep seeing 
> the tickets (ID, subject) after they have transferred it into another 
> queue - without seeing the comments/replies that have been made on that 
> ticket. I thought that this was "show ticket" without "show ticket 
> comments", but folks can still see the comments, which I didn't expect.
> 
> Any assistance?
> 
> --Rich
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