[rt-users] See ticket, but none of the replies/comments

Kenneth Crocker KFCrocker at lbl.gov
Thu Jul 6 12:39:02 EDT 2006


	Check your global system group privileges and roles for that Queue.


Rich Bowen wrote:
> I want to be able to give "help desk" folks the ability to keep seeing 
> the tickets (ID, subject) after they have transferred it into another 
> queue - without seeing the comments/replies that have been made on that 
> ticket. I thought that this was "show ticket" without "show ticket 
> comments", but folks can still see the comments, which I didn't expect.
> Any assistance?
> --Rich
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy 
> a copy at http://rtbook.bestpractical.com
> We're hiring! Come hack Perl for Best Practical: 
> http://bestpractical.com/about/jobs.html

More information about the rt-users mailing list