[rt-users] RE: LDAP issues with new install

Sean W. Mahan smahan at smwm.com
Wed Jul 5 16:57:16 EDT 2006

Well, this first message to the list has been a complete success - it
works!  My issue ended up being that we have a separate OU set up for
our users/employees (the AD setup predates me, here, and I'm clearly not
as up on AD ins and outs as I should be).  So I had to set my $LdapBase
to 'OU=Domain Users, DC=corp, DC=com', and the $LdapFilter to
"(objectclass=User)".  Incidentally, though, I do have to specify the
domain of the user performing the LDAP lookup, or I get an Error 49.
Anyway, lots of "Thanks" to Eric, Jim and Steve,


From: eric.valor at daimlerchrysler.com
[mailto:eric.valor at daimlerchrysler.com] 
Sent: Wednesday, July 05, 2006 12:38 PM
To: rt-users at lists.bestpractical.com
Cc: Sean W. Mahan
Subject: Re: LDAP issues with new install

I don't think your lookups are working.  The user you specified in
RT_SiteConfig.pm probably can't search the LDAP tree. 

Try "Set($LdapUser, '[user]');" in your RT_SiteConfig.pm (without the
"@smwm.com").  Make sure you have the correct LdapBase setting. Check by
looking at a user record on your AD in the Object tab.  If it is
smwm.com/Users/<user> then your current setting should be OK. 

Also, unless you're getting a dump of the LDAP record, your ldapsearch
isn't working either. 

Eric N. Valor
Sr. Systems Administrator
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00

: This Space Intentionally Left Blank : 

rt-users-request at lists.bestpractical.com 
Sent by: rt-users-bounces at lists.bestpractical.com 

07/05/2006 12:10 PM 
Please respond to
rt-users at lists.bestpractical.com

rt-users at lists.bestpractical.com 
RT-Users Digest, Vol 28, Issue 8


Sean W. Mahan
IT Services
smahan at smwm.com

        989 Market Street, 3rd Floor
        San Francisco, CA 94103
        415.882.3092 D
        415.882.7098 F

        This e-mail is intended only for use and/or review of the 
        individual or entity to whom it is addressed and may be 
        for a limited purpose and/or confidential and/or privileged
        communication protected by law.  Any unauthorized use, 
        dissemination, distribution, disclosure or copying is strictly 
        prohibited. If you have received this communication in 
        error, please notify us immediately by return e-mail and 
        kindly delete this message from your system. Thank you in
        advance for your cooperation.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060705/59d8c73e/attachment.htm>

More information about the rt-users mailing list