[rt-users] Custom Fields / Transaction Custom Fields in Scrips

[Mike Coakley]

Hello all...

In further attempts to get this working I've done the following:

1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work.

2. In further research I found an article in the archives that stated that
this was a known issue back in the 3.4 timeframe basically stating the the
Transaction Custom Fields don't get populated until after the scrips are
run. There was a patch file available through the archives but this patch
file also did not fix my issue.

So, I'm wondering if anyone has any further help or places I can look.

Thanks,

-- 
Mike Coakley
Managed Business
http://www.managedbusiness.com
http://my.managedbusiness.com
Voice - 973-252-0770 x2100
Fax - 973-252-1797




> From: Mike Coakley <mcoakley at managedbusiness.com>
> Date: Wed, 05 Jul 2006 16:02:42 -0400
> To: <rt-users at lists.bestpractical.com>
> Conversation: Custom Fields / Transaction Custom Fields in Scrips
> Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
> 
> I'm trying to write a custom condition that will trigger every time a
> transaction custom field is updated that will update other custom fields.
> The idea is to keep track of time in a better way.
> 
> So I have 2 custom fields: Billable Time and Non-Billable Time. These are
> attached to a ticket. I can easily manually update these fields. I also have
> two Transaction based custom fields: TRANS Billable Time and TRANS
> Non-Billable Time. I want to have a condition that fires when the "TRANS*"
> fields get updated. Then when the condition is fired the action will be to
> update the Billable Time and Non-Billable Time field appropriately.
> 
> I've been doing some debugging within the Scrip condition and it appears the
> condition gets tested twice during a "comment" (haven't worked on reply
> yet). BUT I don't see the transaction custom field values so my condition
> fails. So I'm either not retrieving the transaction custom field values
> improperly (I get no value) or I'm not seeing the right condition.
> 
> Anyone have any ideas?
> 
> Thanks,
> 
> -- 
> Mike Coakley
> Managed Business
> http://www.managedbusiness.com
> http://my.managedbusiness.com
> Voice - 973-252-0770 x2100
> Fax - 973-252-1797
> 
> 
> 
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