[rt-users] Templates for queue structure

David Smithson dsmithson at activsupport.com
Sat Jul 8 04:24:20 EDT 2006

Hi all.  It seems that it would be a nice feature to be able to define
template queues.  So that semantics are not confused here, what I'm
seeking is a way to 'copy' a queue structure and edit it.  I intend to
have multiple queues with the same group rights, user rights, custom
fields, etc.  It would be nice to be able to choose a template queue
during the queue creation process.

Does anybody else wish to have this functionality?

Has anybody devised command-line scripts that handle this type of thing?


David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
Director of Technical Services
Direct: (415) 869 2991 
Technical Support Hotline: (415) 979 9285 

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