[rt-users] See ticket, but none of the replies/comments

[Rich Bowen]

On Jul 6, 2006, at 12:39, Kenneth Crocker wrote:

> Rich,
>
> 	Check your global system group privileges and roles for that Queue.

Yes, I did check the global system group privileges and roles for  
that Queue. The question is, what permission/privilege should I be  
checking for, since the ones that I thought ("show ticket" and "show  
ticket comments") don't appear to have the desired effect, and the  
folks can see the ticket *and* the comments, when I just want them to  
be able to see the ticket.
>


> Rich Bowen wrote:
>> I want to be able to give "help desk" folks the ability to keep  
>> seeing the tickets (ID, subject) after they have transferred it  
>> into another queue - without seeing the comments/replies that have  
>> been made on that ticket. I thought that this was "show ticket"  
>> without "show ticket comments", but folks can still see the  
>> comments, which I didn't expect.
>> Any assistance?
>> --Rich