[rt-users] "WebRT: Could not load ticket" error

Jacek Rudowski jrudowski at paddypower.com
Tue Jul 11 10:25:31 EDT 2006



Short version: I have a problem as described in subject :-)


But serious, to be more descriptive:


I have version 3.4.4 of RT..

I installed RT version 3.6.0 on separate server, to change to it with
our ticket system later.

I've made installation as described in wiki documentation.

After installation I made database backup from RT 3.4.4 and restored it
in new version.


Following to the upgrade documentation I used the command:


    rt-setup-database -action insert -datadir /opt/rt3/etc/upgrade/3.5.1


as 3.5.1 is the only version between our old 3.4.4 and new 3.6.0 and
there is no use of schema and acl actions for 3.5.1 (only new content as
I see in files and docs)


And everything looks OK... almost...

I can log in into the application, I see list of tickets...

But when I want to pick some ticket, to look into it I have RT screen
with RT Error: Could not load ticket xxx


I turned on debugging in RT - in logs I have:

[Tue Jul 11 09:11:14 2006] [debug]: RT::Date used date::parse to make
1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:212)

[Tue Jul 11 09:11:21 2006] [warning]: Tried to load a bogus ticket id: '
49142' (/opt/rt3/lib/RT/Ticket_Overlay.pm:265)

[Tue Jul 11 09:11:21 2006] [error]: WebRT: Could not load ticket  49142
() (/opt/rt3/share/html/Elements/Error:76)



But actually I don't know how to deal with that, what to do.

Maybe there is still something to do with database?


No other interesting errors or anything in logs.

But I log also MySQL, if there could be any useful information.


Any suggestions? I will appreciate any ideas how to fix the problem,
what to check etc. 



Best regards

Jacek Rudowski

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