[rt-users] RTFM: Editing CustomField / Add a value right

Kenneth Crocker KFCrocker at lbl.gov
Thu Jul 13 12:26:27 EDT 2006


	Remember, if the custom field is a ticket custom field, you will need 
to grant the MdifyTicket privilege to the group that is accessing the 
Queue where the ticket resides. I'm not sure you need to grant modify 
and show ACL since that privilege is what allows a person to "change" 
someone's or a group's privileges and I don't think it has anything to 
do with custom fields. I think it is more for an administrator to allow 
them to alter or modify other's users' and group's rights. 
AdminCustomFiled is what allows someone to "create" and "modify" the 
values allowed in a custom field when it is set up, it does not apply to 
altering custom field content in a ticket. Now, for the ability to 
actually modify the content of a custom field "in a ticket", I would 
grant the following rights:

	Config > Queue > and Grant SeeQueue, ShowTicket, ModifyTicket for the 
group that you want to do this work on a ticket in a particular Queue. 
Any other rights you grant should be appropriate.
	Config > Custom Field > Select the Custom Field from the list > Group 
Rights and Grant ModifyCustomField, SeeCustomField. This allows any 
group you grant these rights to the ability to see and modify (enter a 
value for a particular ticket) the content of a custom field in a 
particular ticket.

	You can also grant these rights at the global user level but I do not 
recommend that because it creates a maintenance nightmare if you have a 
lot of queues and groups. Stick to the group level of rights and you 
will make your life easier.

	I hope this helps.


Thomas Muehlstrasser wrote:
> Hello list,
> I have RT 3.2.2 running with RTFM 2.0.4.
> One group should administer the CustomFields of RTFM and have the 
> following rights (either global and CustomField-specific):
> AdminCustomField
> AdminValues
> ModifyACL
> ShowACL
> ShowCustomField
> When they try to add a new value to a CustomField they always get a 
> "Permission denied".
> What right did I forget to set?
> Thank you in advance
> Regards
> Thomas
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy 
> a copy at http://rtbook.bestpractical.com
> We're hiring! Come hack Perl for Best Practical: 
> http://bestpractical.com/about/jobs.html

More information about the rt-users mailing list