[rt-users] RTFM: Editing CustomField / Add a value right

Thomas Muehlstrasser t.muehlstrasser at science-computing.de
Fri Jul 14 05:47:45 EDT 2006

Thank you Kenn,

but I am afraid there was a misunderstanding. My question was on the Custom Fields of the RT FAQ
Manager (RTFM) and not on the Custom Fields of tickets and queues. Or do the rights on Custom
Fields of the RT FAQ Manager interact with those of tickets and queues?


Kenneth Crocker wrote:
> Thomas,
>     Remember, if the custom field is a ticket custom field, you will 
> need to grant the MdifyTicket privilege to the group that is accessing 
> the Queue where the ticket resides. I'm not sure you need to grant 
> modify and show ACL since that privilege is what allows a person to 
> "change" someone's or a group's privileges and I don't think it has 
> anything to do with custom fields. I think it is more for an 
> administrator to allow them to alter or modify other's users' and 
> group's rights. AdminCustomFiled is what allows someone to "create" and 
> "modify" the values allowed in a custom field when it is set up, it does 
> not apply to altering custom field content in a ticket. Now, for the 
> ability to actually modify the content of a custom field "in a ticket", 
> I would grant the following rights:
>     Config > Queue > and Grant SeeQueue, ShowTicket, ModifyTicket for 
> the group that you want to do this work on a ticket in a particular 
> Queue. Any other rights you grant should be appropriate.
>     Config > Custom Field > Select the Custom Field from the list > 
> Group Rights and Grant ModifyCustomField, SeeCustomField. This allows 
> any group you grant these rights to the ability to see and modify (enter 
> a value for a particular ticket) the content of a custom field in a 
> particular ticket.
>     You can also grant these rights at the global user level but I do 
> not recommend that because it creates a maintenance nightmare if you 
> have a lot of queues and groups. Stick to the group level of rights and 
> you will make your life easier.
>     I hope this helps.
> Kenn
> Thomas Muehlstrasser wrote:
>> Hello list,
>> I have RT 3.2.2 running with RTFM 2.0.4.
>> One group should administer the CustomFields of RTFM and have the 
>> following rights (either global and CustomField-specific):
>> AdminCustomField
>> AdminValues
>> ModifyACL
>> ShowACL
>> ShowCustomField
>> When they try to add a new value to a CustomField they always get a 
>> "Permission denied".
>> What right did I forget to set?
>> Thank you in advance
>> Regards
>> Thomas
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