[rt-users] Emails from the update page

[Roy El-Hames]

Emails are sent via/by the scrips and not the html pages ..
possible you need to modify your correspondence scrip not to send 
anything if status = resolved
Regards;
Roy

Marie Gellbäck wrote:
> Hello,
>
>  
>
> Does anyone know how I can modify the Update.html page so no emails are sent
> when you select the Resolve link? I want to turn off the emails because then
> I can create a template (OnResolve) that sends an email to the requestor
> with the solution description and avoid that the requestor receives 2 emails
> each time a ticket has been resolved.
>
>  
>
> Any help would be appreciated.
>
>  
>
> Best regards
>
>  
>
> Marie Gellbäck
>
> Developer
>
>  
>
>
>   
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