[rt-users] Emails from the update page

[Marie Gellbäck]

Hello,

 

Does anyone know how I can modify the Update.html page so no emails are sent
when you select the Resolve link? I want to turn off the emails because then
I can create a template (OnResolve) that sends an email to the requestor
with the solution description and avoid that the requestor receives 2 emails
each time a ticket has been resolved.

 

Any help would be appreciated.

 

Best regards

 

Marie Gellbäck

Developer

 

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