[rt-users] Emails from the update page

Marie Gellbäck marie.gellback at jadestone.se
Fri Jul 14 04:37:30 EDT 2006



Does anyone know how I can modify the Update.html page so no emails are sent
when you select the Resolve link? I want to turn off the emails because then
I can create a template (OnResolve) that sends an email to the requestor
with the solution description and avoid that the requestor receives 2 emails
each time a ticket has been resolved.


Any help would be appreciated.


Best regards


Marie Gellbäck



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