[rt-users] Error after initial setup: DBI connect . . . failed: Access denied

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Fri Jul 14 08:12:13 EDT 2006

Stop apache
rm -rf /rtdir/var/mason_data/*
start apache

Kyle Barger wrote:
> Hi all,
> I'm putting in a new install of RT 3.6.0 on Fedora Core 4.  The Fedora 
> is very generic; I haven't done hardly any customization of the 
> defaults.  mysql 4.1.6, apache 2.0.54, perl 5.8.6.
> The installation seemed to go fine (after I tracked down all the perl 
> dependencies) but I am now getting this error in the apache log when I 
> visit the RT URL.  (Browser shows a 500 error)
> -------
> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access 
> denied for user 'rt_user'@'localhost' (using password: YES) at 
> /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 108
> [Thu Jul 13 16:26:52 2006] [error] [client] Connect Failed 
> Access denied for user 'rt_user'@'localhost' (using password: YES)\n 
> at /opt/rt3/lib/RT.pm line 176\n
> -------
> I did keep the default database username of rt_user but I changed the 
> password.  I've verified that the password I gave on the configure 
> command line did show up in the /opt/rt3/etc versions of the config 
> files.  The database itself seems to be fine, as I can connect to it 
> and list tables etc. using mysql from the command line with the user & 
> password that are in the config files.
> I must be missing something really simple, but I can't figure out 
> what.  Any suggestions?

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

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