[rt-users] Error after initial setup: DBI connect . . . failed: Access denied

Kyle Barger kbarger at ltsp.edu
Thu Jul 13 16:43:25 EDT 2006

Hi all,

I'm putting in a new install of RT 3.6.0 on Fedora Core 4.  The Fedora 
is very generic; I haven't done hardly any customization of the 
defaults.  mysql 4.1.6, apache 2.0.54, perl 5.8.6.

The installation seemed to go fine (after I tracked down all the perl 
dependencies) but I am now getting this error in the apache log when I 
visit the RT URL.  (Browser shows a 500 error)

DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access 
denied for user 'rt_user'@'localhost' (using password: YES) at 
/usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 108

[Thu Jul 13 16:26:52 2006] [error] [client] Connect Failed 
Access denied for user 'rt_user'@'localhost' (using password: YES)\n at 
/opt/rt3/lib/RT.pm line 176\n

I did keep the default database username of rt_user but I changed the 
password.  I've verified that the password I gave on the configure 
command line did show up in the /opt/rt3/etc versions of the config 
files.  The database itself seems to be fine, as I can connect to it and 
list tables etc. using mysql from the command line with the user & 
password that are in the config files.

I must be missing something really simple, but I can't figure out what. 
  Any suggestions?
Kyle Barger
Director of Information Services
The Lutheran Theological Seminary at Philadelphia
For assistance with computer, phone, or network issues at LTSP: 

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