[rt-users] ticket/transaction object model

Hayes, Paul phayes at paddypower.com
Fri Jul 14 10:05:06 EDT 2006


I am currently amending some templates , and so far, I've based my
changes on cutting and pasting propereties from other templates.

 

Now I've hit a problem, I want to display a property that I haven't seen
anywhere else (the name of the person who sent the replay on the
ticket). Is there anywhere that will tell me the objects/properties of
the Transaction and Ticket objects? I've looked at
http://wiki.bestpractical.com/index.cgi?ObjectModel on the wiki but it
doesn't make much sense and I don't have access to install the add-ons
mentioned.

 

 

e.g. so far I know of 

 

$Ticket->Subject

$Ticket->id

$Ticket->QueueObj->Name

$Ticket->OwnerObj->Name

$Ticket->RequestorAddresses

$Ticket->Status

 

$Transaction->Description

$Transaction->Subject

 

 

Etc.

 

So I suppose I'm looking for something like

 

$Transaction->Userupdated ??????

 

Thanks,

Paul

 


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