[rt-users] ticket/transaction object model

[Rick Russell]

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> Now I?ve hit a problem, I want to display a property that I haven?t seen
> anywhere else (the name of the person who sent the replay on the
> ticket). Is there anywhere that will tell me the objects/properties of

Assuming that the reply is the current transaction,

For the full name:

$Transaction->CreatorObj->RealName

For the e-mail:

$Transaction->CreatorObj->EmailAddress

Now if the reply you're referring to is NOT the current transaction
(i.e., you're triggering on something other than a Correspond
transaction), then it gets complicated and you have to loop through the
$Ticket->Transactions object to find the most recent Correspond on the
ticket. I can post some code if you want.

Rick R.

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