[rt-users] customising the display of roles
Todd Chapman
todd at chaka.net
Sun Jul 16 21:21:56 EDT 2006
On Mon, Jul 17, 2006 at 10:51:14AM +1000, taan wrote:
> In RT-3.6.0 we use the built-in roles for
> different purposes depending on queue. For
> instance in one queue we use the AdminCC role
> for people that MUST add information to a
> ticket, where in another queue we use AdminCC as
> the person responsible for managing the ticket
> as it is assigned different Owners.
>
> The main problem is that even with adequate
> training and step-by-step guides the roles can
> be confused, especially during ticket creation.
> I would like to be able to customise the display
> of roles on the ticket creation page depending
> on queue (eg instead of AdminCC, display
> Manager).
>
> I could do something equivalent using custom
> fields and scrips, or using a web form for
> ticket entry, but was wondering if it would be
> more or less complicated to modify the ticket
> creation page, my preferred solution.
>
> Has anybody had a similar requirement and if so
> how have you handled it?
>
In AssetTracker the roles code was rewritten
to support the creation of new roles. This
could be done for RT. I would only do it
if the code would be seriously considered
for RT core.
-Todd
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