[rt-users] CustomFieldsOnUpdate, Issues with RT3.6?

Jason A. Diegmueller doogles at doogles.com
Mon Jul 17 15:49:10 EDT 2006

Team RT--

We are heavy users of the CallBack-based solution often used to allow 
Custom Field updates within Update.html.  Refer to the BP Wiki for the 
solution I refer to:

It appears that since upgrading to RT 3.6 (this past weekend), this 
functionality has become slightly less operational.  For example:
* If one clicks Reply and changes CFs, they take.  However,
* If one clicks Reply, changes CFs and includes text to be Reply'd with, 
the email goes out but the CF changes don't take

Does anyone know what modifications are necessary for RT 3.6 to make this 
CallBack-based solution work properly?  Is there a better way?


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