[rt-users] RT LDAP with OpenLdap and Exchange 5.5

Joachim Thuau jthuau at heavy-iron.com
Mon Jul 17 17:54:37 EDT 2006

Actually, the directory is available through ldap (maybe not in the default
install, but it can be enabled).
see, for example,

Now, that doesn't actually solve the problem. Ian, i would suggest you get
something like a ldap browser, and point it to your exchange server to make
sure that
    1) you have the proper credentials/account info to connect to that ldap
    2) that you double check the schema that exchange is using.
    3) adapt your settings in either RT's config (server, login/pass) and/or
exchange to pull the data you wish (correct the mapping).
may i suggest you have a quick look at "Softerra LDAP Browser" (a google
search should yield a couple download link). I believe that there is a
version of that client that is free. this would allow you to verify that all
the settings that you are using are all correct.
Sorry for not giving you a straight answer. I have installed RT 3.6.0 only 2
weeks ago, and i have been extremely happy with the little testing with have
done on it so far...

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Vladimir
Sent: Monday, July 17, 2006 12:36 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5

Unfortunately Exhange 5.5 does not use LDAP to store users details but it
has its own internal database (from NT days). I recommed you upgrade to
Exchnage 2003. But then you need Windows AD.
Vladimir Jirasek 

Hi RT Users,
I've successfully set up RT to authenticate users against an OpenLDAP
Server (also used for Samba). We also have and Exchange 5.5 server on
site that contains infotmation about users etc.. 
While i want to use OpenLDAP to authenticate against, i would like to
pull user information from the Exchange 5.5 server.
I'm just  cant get the user info part working. I'm not really sure what
settings i should have in RT_SiteConfig.pm for Exchange 5.5 for the
following paramenters :
This is what i have at the moment.

Set($LdapAttrMap, {'Name' => 'uid',
                  'EmailAddress' => 'mail',
                  'Organization' => 'dc', 
                  'RealName' => 'displayName',
                  'ExternalContactInfoId' => 'dn',
                  'ExternalAuthId' => 'uid',
                  'Gecos' => 'gecos',
                  'WorkPhone' => 'telephoneNumber', 
                  'Address1' => 'ou',
                  'Address2' => 'physicalDeliveryOfficeName'}

Set($LdapInfoServer, 'pdc.cel');
Set($LdapInfoBase, 'ou=CEL,o=CEL');
Set($LdapInfoFilter, "(objectclass=*)"); 

Has anyone else had any luck pulling info from Exchange 5.5.

Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Co. Galway,

P : ++353 93 23151 
F : ++353 93 23110
E : mailto: clancyian at cel.ie <mailto:clancyian at cel.ie> 
W : http://www.cel-europe.com <http://www.cel-europe.com/> 

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