[rt-users] Images in Tickets

[Nick Metrowsky]

Hi Everyone,

 

When a user submits a ticket, with an image, the image is displayed,
when viewing a ticket, in a different location than where it was placed
in the message.

 

For example,

 

The message sent was:

 

Dear Support:

 

Please look at this:

 

<IMAGE>

 

Thanks.

 

 

However, when one views the ticket, they see:

 

 

Mail Headers

 

<IMAGE>

 

Dear Support,

 

Please take a look at this.

 

 

 

 

Thanks.

 

 

This is occurring in RT 3.4.4. Does this have something to do with the
way rt-mailgate handles attachments? Is there some setting to have this
display when the sender intended?

 

Thank you for your response in advance.

 

Take care!

 

Nick

 

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Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

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