[rt-users] Images in Tickets

Nick Metrowsky nmetrowsky at digitalglobe.com
Tue Jul 18 11:26:46 EDT 2006

Hi Everyone,


When a user submits a ticket, with an image, the image is displayed,
when viewing a ticket, in a different location than where it was placed
in the message.


For example,


The message sent was:


Dear Support:


Please look at this:







However, when one views the ticket, they see:



Mail Headers




Dear Support,


Please take a look at this.








This is occurring in RT 3.4.4. Does this have something to do with the
way rt-mailgate handles attachments? Is there some setting to have this
display when the sender intended?


Thank you for your response in advance.


Take care!





Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 



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