[rt-users] bugreport rt 3.6: search in merged tickets

[Kenneth Crocker]

To all,

	I concur, but not only that, a scrip should be created to notify the 
original Requestor on a merge as well as the owner or whomever is 
administrating the Queue could add the requestor name from the old 
ticket (#100) to the ticket merged into (#200) by updating "people" of 
ticket #200. That way the requestor of ticket #100 will always get the 
communication you have set up a requestor to get. Now, if  RT is not 
showing you #200 when you search for #100, that is a bug, but that does 
not remove the need for good admin scrips and communication on merges.

Kenn
LBNL

Drew Barnes wrote:
> This is when an OnMerge scrip could be useful.  Merge the ticket, notify 
> the source ticket's owner of their new ticket number, problem solved.
> 
> Sven Sternberger wrote:
>> On Tue, 2006-07-18 at 10:56 -0400, Jesse Vincent wrote:
>>  
>>>> the merge function in rt3.6 seems to be broken, after merge I can't 
>>>> find the ticket-id of the merged ticket,       
>>> Of either ticket or the ticket you merged into another one?
>>>     
>> only the ticket which is merged (source)
>>
>>  
>>> Merged tickets should entirely cease to have their own identities.
>>>     
>>
>> but if I send a reply to a customer and afterwards I merge this ticket.
>> What happens when the customer calls me and give me his ticket id? I
>> have no chance to find his ticket.
>>
>>  
>>>> I can't find the subject,
>>>> I can't find the content
>>>>       
>>
>> I think this is valuable information which should be searchable.
>>
>> sven
>>
>>
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>