[rt-users] bugreport rt 3.6: search in merged tickets

[Drew Barnes]

This is when an OnMerge scrip could be useful.  Merge the ticket, notify 
the source ticket's owner of their new ticket number, problem solved.

Sven Sternberger wrote:
> On Tue, 2006-07-18 at 10:56 -0400, Jesse Vincent wrote:
>   
>>> the merge function in rt3.6 seems to be broken, after merge 
>>> I can't find the ticket-id of the merged ticket, 
>>>       
>> Of either ticket or the ticket you merged into another one?
>>     
> only the ticket which is merged (source)
>
>   
>> Merged tickets should entirely cease to have their own identities.
>>     
>
> but if I send a reply to a customer and afterwards I merge this ticket.
> What happens when the customer calls me and give me his ticket id? I
> have no chance to find his ticket.
>
>   
>>> I can't find the subject,
>>> I can't find the content
>>>       
>
> I think this is valuable information which should be searchable.
>
> sven
>
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati