[rt-users] Search on merged ticket differs between 3.4.5 & 3.6.0

Todd Chapman todd at chaka.net
Tue Jul 18 15:20:44 EDT 2006

On Tue, Jul 18, 2006 at 10:59:05AM -0700, Tim Berger wrote:
> On 7/18/06, Barry L. Kline <blkline at attglobal.net> wrote:
> >
> >
> >That is my EXACT problem.  We have some queues where the admins get
> >paged with a ticket.  Let's say that ticket #200 is created and the
> >admins get paged.  One of them decides that 200 needs to be merged into
> >100 (for whatever reason).  The other admins look at the queue, can't
> >find 200 anymore and have no idea what happened to it.  Was it deleted?
> >Was it merged?  All they end up doing it wasting time trying to find
> >200.
> >
> >I suppose I could write a scrip to send a notification when a ticket is
> >merged, but then I'd have to listen to the complaints of excessive pages.
> >
> >Oh well, you win some and you lose some.
> >
> >Barry
> I certainly hope this is a bug.  Purposefully vaporizing request numbers
> would be a very undesirable design decision as far as I'm concerned.  I much
> prefer being able to type in either request number and be redirected as
> required.

That is the intended behavior.

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