[rt-users] Search on merged ticket differs between 3.4.5 & 3.6.0

Vivek Khera vivek at khera.org
Wed Jul 19 11:27:21 EDT 2006

On Jul 18, 2006, at 9:27 AM, Barry L. Kline wrote:

> That is my EXACT problem.  We have some queues where the admins get
> paged with a ticket.  Let's say that ticket #200 is created and the
> admins get paged.  One of them decides that 200 needs to be merged  
> into
> 100 (for whatever reason).  The other admins look at the queue, can't

This is causing us problems in our workflow too.  A search on either  
ticket number should pull up the new merged ticket, whichver number  
it is given.

Please restore the RT 3.4 behavior. Thanks.

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