[rt-users] Possible Bug?

Mathew Snyder jokermjs19 at comcast.net
Thu Jul 20 22:07:09 EDT 2006

Thank you.  I did do a brief search for EffectiveId and found nothing.
Next time I'll be a bit more exhaustive before posting.

Mathew Snyder

Mathew Snyder wrote:
> We've encountered an issue that we don't particularly like nor do we
> know if it is engineered or a bug.  It involves the searching of merged
> tickets and is repeatable for all merged tickets in our database.
> It would appear that after a merge it is impossible to find the ticket
> merged INTO another based on the merged tickets id.  To clarify:
> Ticket #1 comes in.
> Ticket #2 comes in and either is related to or is identical to ticket #1.
> Ticket #2 is merged into ticket #1.
> Searching for ticket #2 results in nothing instead of redirecting to
> ticket #1 giving the impression that ticket #2 does not exist.
> Is this a "feature"?  If so how can I make it work the way I want it to?
>  Or is it just a bug?
> Thanks,
> Mathew Snyder
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