[rt-users] Possible Bug?

[Cristobal Palmer]

See the thread starting with:

http://lists.bestpractical.com/pipermail/rt-users/2006-July/040503.html

On 7/20/06, Mathew Snyder <jokermjs19 at comcast.net> wrote:
> We've encountered an issue that we don't particularly like nor do we
> know if it is engineered or a bug.  It involves the searching of merged
> tickets and is repeatable for all merged tickets in our database.
>
> It would appear that after a merge it is impossible to find the ticket
> merged INTO another based on the merged tickets id.  To clarify:
>
> Ticket #1 comes in.
> Ticket #2 comes in and either is related to or is identical to ticket #1.
> Ticket #2 is merged into ticket #1.
> Searching for ticket #2 results in nothing instead of redirecting to
> ticket #1 giving the impression that ticket #2 does not exist.
>
> Is this a "feature"?  If so how can I make it work the way I want it to?
>  Or is it just a bug?
>
>
> Thanks,
> Mathew Snyder
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-- 
Cristobal M. Palmer
UNC-CH SILS Student
TriLUG Vice Chair
cristobalpalmer at gmail.com
cmpalmer at ils.unc.edu
ils.unc.edu/~cmpalmer
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