[rt-users] Mandatory ticket fields

Himanshu Agrawal himanshua at cybage.com
Fri Jul 21 02:26:44 EDT 2006

I need to mould RT, such that a few of the Custom Fields and Subject and
Requestor are mandatory while ticket creation.

I have an approach:
1. Make changes in database - add a field 'required' to table
2. Provide a check box 'Make Mandatory' while creation of custom field
3. Hard-code checks for Subject and Requestor.

Does this sound right? I will appreciate any inputs on the same.

I'm using RT 3.4 on Linux RedHat 9 with Apache 2 and Perl 5.8.8.

Thanks and regards,
Himanshu Agrawal

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