[rt-users] Mandatory ticket fields

Todd Chapman todd at chaka.net
Fri Jul 21 07:11:12 EDT 2006

On Fri, Jul 21, 2006 at 11:56:44AM +0530, Himanshu Agrawal wrote:
> I need to mould RT, such that a few of the Custom Fields and Subject and
> Requestor are mandatory while ticket creation.
> I have an approach:
> 1. Make changes in database - add a field 'required' to table
> 'ObjectCustomFields' 
> 2. Provide a check box 'Make Mandatory' while creation of custom field
> 3. Hard-code checks for Subject and Requestor.
> Does this sound right? I will appreciate any inputs on the same.
> I'm using RT 3.4 on Linux RedHat 9 with Apache 2 and Perl 5.8.8.

RT 3.6 has featores to make required custom fields. I have 
recently added code to check for required subject in the
API and UI. 


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