[rt-users] unable to open tickets via email

[Alan Premselaar]

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Rick Garland wrote:
> Hi all:
>  
> RT 3.4.5 on RedHat EL4
> Using sendmail 8.13 as the MTA
>  
> Wanting to send email to 'rt' to open ticket. Got the groups and rights
> OK but the inbound mail hangs in the queue.
>     (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
>                                          "|/opt/rt3/bin/rt-mailgate
> --queue gen
> The full entry in the /etc/aliases is
>      rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://localhost/"
>  
> The searches I find deal mostly with procmail - but we are not using
> procmail.
>  
> Thanks
>  
> Rick Garland
> UNIX System Administrator

Rick,

 what does your /var/log/maillog show for these failures? did you create
a symlink for /opt/rt3/bin/rt-mailgate in your smrsh directory? (likely
to be /etc/smrsh on a generic RH distro)

Alan
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