[rt-users] unable to open tickets via email

Mike Coakley mcoakley at managedbusiness.com
Tue Jul 25 21:03:28 EDT 2006


I had this error also when setting up the mailgate. It is a documented error
in the sendmail mailing lists (and online docs I believe). Basically it
deals with the security settings in sendmail when running the sendmail smrsh
program to call an external program. This program smrsh (see man smrsh) runs
command for sendmail in a restricted shell, more specifically by default
from a single directory ­ default is /etc/smrsh. My solution was to move the
rt-mailgate program to the /etc/smrsh directory and ensure that the user
running the sendmail system owns the rt-mailgate program.

Works for me.


Mike Coakley
Managed Business
Voice - 973-252-0770 x2100
Fax - 973-252-1797

From: Rick Garland <Rick.Garland at evolving.com>
Date: Tue, 25 Jul 2006 13:07:26 -0600
To: <rt-users at lists.bestpractical.com>
Conversation: unable to open tickets via email
Subject: [rt-users] unable to open tickets via email

Hi all:
RT 3.4.5 on RedHat EL4
Using sendmail 8.13 as the MTA
Wanting to send email to 'rt' to open ticket. Got the groups and rights OK
but the inbound mail hangs in the queue.
    (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
                                         "|/opt/rt3/bin/rt-mailgate --queue
The full entry in the /etc/aliases is
     rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/"
The searches I find deal mostly with procmail - but we are not using
Rick Garland
UNIX System Administrator
Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
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phone:  303-802-2580
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rick.garland at evolving.com
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