[rt-users] RE: unable to open tickets via email

Rick Garland Rick.Garland at evolving.com
Wed Jul 26 16:48:40 EDT 2006

Some new info available. I got this from sending a test mail to the
rt-mailgate pipe
    mail rt at surli.mydomain.com | opt/rt3/bin/rt-mailgate --queue General
--action correspond --url http://surli/

I know there is LICENSE documentation (and the sort) but I wanted to
ensure folks that ALL info had been retrieved and posted.
Need some help reading. Much appreaciated.
 mail rt at surli.mydomain.com | /opt/rt3/bin/rt-mailgate --queue General
--action correspond --url http://surli/
test test test  1-2-3

RT server error.
The RT server which handled your email did not behave as expected. It
%# This software is Copyright (c) 1996-2005 Best Practical Solutions,
%#                                          <jesse at bestpractical.com>
%# (Except where explicitly superseded by other copyright notices)
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# General Public License for more details.
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
inherit => undef # inhibit UTF8 conversion done in /autohandler
$queue => 1
$action => "correspond"
$ticket => undef
use RT::Interface::Email; 
$r->content_type('text/plain; charset=utf-8');
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\%ARGS);
 if ($status == -75 ) {
$m->out("temporary failure - ". $error);
    elsif ($status == 1) {
        if ( $Ticket->Id ) {
$m->out('Ticket: '. $Ticket->Id);
$m->out('Queue: '. $Ticket->QueueObj->Name );
$m->out('Owner: '. $Ticket->OwnerObj->Name);
$m->out('Status: '. $Ticket->Status );
$m->out('Subject: '. $Ticket->Subject );
$m->out('Requestor: '. $Ticket->Requestors->MemberEmailAddressesAsString
 }   else { 
$m->out('not ok - '.$error);
[root at surli mqueue]# 
Rick Garland
UNIX System Administrator
Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Englewood, CO  80112
phone:  303-802-2580
cell:      720-210-4691
rick.garland at evolving.com
This e-mail and any attachments may be confidential and/or legally privileged. If you have received this e-mail and you are not a named addressee, please inform Evolving Systems TIS at tis at evolving.com and then delete the e-mail from your system. If you are not a named addressee you must not use, disclose, distribute, copy, print or rely on this e-mail. To ensure regulatory compliance and for the protection of our clients and business, Evolving Systems may monitor and read e-mails sent to and from its servers. Although Evolving Systems routinely screens for viruses, addressees should scan this e-mail and any attachments for viruses. Evolving Systems makes no representation or warranty as to the absence of viruses in this e-mail or any attachments. 

Registered Office: 9777 Pyramid Ct Suite 100, Englewood, CO 80112
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