[rt-users] RE: unable to open tickets via email

[Jesse Vincent]

On Jul 26, 2006, at 1:48 PM, Rick Garland wrote:

> Some new info available. I got this from sending a test mail to the  
> rt-mailgate pipe
>     mail rt at surli.mydomain.com | opt/rt3/bin/rt-mailgate --queue  
> General --action correspond --url http://surli/
> I know there is LICENSE documentation (and the sort) but I wanted  
> to ensure folks that ALL info had been retrieved and posted.
>


You've misconfigured apache to not pass everything through RT's mason  
handler.

Jesse
>
> Need some help reading. Much appreaciated.
>
> =======================================================
>
>
>
>  mail rt at surli.mydomain.com | /opt/rt3/bin/rt-mailgate --queue  
> General --action correspond --url http://surli/
> test test test  1-2-3
>
>
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> %# BEGIN BPS TAGGED BLOCK {{{
> %#
> %# COPYRIGHT:
> %#
> %# This software is Copyright (c) 1996-2005 Best Practical  
> Solutions, LLC
> %#                                          <jesse at bestpractical.com>
> %#
> %# (Except where explicitly superseded by other copyright notices)
> %#
> %# LICENSE:
> %#
> %# This work is made available to you under the terms of Version 2 of
> %# the GNU General Public License. A copy of that license should have
> %# been provided with this software, but in any event can be snarfed
> %# from www.gnu.org.
> %#
> %# This work is distributed in the hope that it will be useful, but
> %# WITHOUT ANY WARRANTY; without even the implied warranty of
> %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
> %# General Public License for more details.
> %#
> %# You should have received a copy of the GNU General Public License
> %# along with this program; if not, write to the Free Software
> %# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
> %#
> %#
> %# CONTRIBUTION SUBMISSION POLICY:
> %#
> %# (The following paragraph is not intended to limit the rights  
> granted
> %# to you to modify and distribute this software under the terms of
> %# the GNU General Public License and is only of importance to you if
> %# you choose to contribute your changes and enhancements to the
> %# community by submitting them to Best Practical Solutions, LLC.)
> %# By intentionally submitting any modifications, corrections or
> %# derivatives to this work, or any other work intended for use with
> %# Request Tracker, to Best Practical Solutions, LLC, you confirm that
> %# you are the copyright holder for those contributions and you grant
> %# Best Practical Solutions,  LLC a nonexclusive, worldwide,  
> irrevocable,
> %# royalty-free, perpetual, license to use, copy, create derivative
> %# works based on those contributions, and sublicense and distribute
> %# those contributions and any derivatives thereof.
> %#
> %# END BPS TAGGED BLOCK }}}
> <%flags>
> inherit => undef # inhibit UTF8 conversion done in /autohandler
> </%flags>
> <%ARGS>
> $queue => 1
> $action => "correspond"
> $ticket => undef
> </%ARGS>
> <%init>
> use RT::Interface::Email;
> $r->content_type('text/plain; charset=utf-8');
> $m->error_format('text');
> my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\% 
> ARGS);
>  if ($status == -75 ) {
> $m->out("temporary failure - ". $error);
>  }
>     elsif ($status == 1) {
> $m->out('ok');
>         if ( $Ticket->Id ) {
> $m->out('Ticket: '. $Ticket->Id);
> $m->out('Queue: '. $Ticket->QueueObj->Name );
> $m->out('Owner: '. $Ticket->OwnerObj->Name);
> $m->out('Status: '. $Ticket->Status );
> $m->out('Subject: '. $Ticket->Subject );
> $m->out('Requestor: '. $Ticket->Requestors- 
> >MemberEmailAddressesAsString );
>         }
>  }   else {
> $m->out('not ok - '.$error);
>  }
>
> $m->abort();
> </%init>
>
> [root at surli mqueue]#
>
> Rick Garland
> UNIX System Administrator
>
> Evolving Systems, Inc
> 9777 Mount Pyramid Court
> Suite 100
> Englewood, CO  80112
>
> phone:  303-802-2580
> cell:      720-210-4691
> rick.garland at evolving.com
>
>
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> distribute, copy, print or rely on this e-mail. To ensure  
> regulatory compliance and for the protection of our clients and  
> business, Evolving Systems may monitor and read e-mails sent to and  
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> viruses, addressees should scan this e-mail and any attachments for  
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> the absence of viruses in this e-mail or any attachments.
>
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