[rt-users] repeating email request...

[Schultz, Eric]

> Greetings,
> I am using version 3.4.2 of Request Tracker and the system 
> has been running fine for that last 6 months.  2 days ago one 
> of our end-users sent an email request to our helpdesk and it 
> keeps repeating even after we resolved the ticket.  I have 
> has to stop the mta to keep it from sending the email  I have 
> looked through the archives and and have not found any 
> reference to this problem except 1 and it stated to resolve 
> the ticket and it fixed their problem.. I really would like 
> to open my hepdesk back up but I do not have any idea where 
> to start to troubleshoot this problem.  ANY HELP WOULD BE 
> DEEPLY APRECIATED!
> 
> Thanks,
> Rueben

Are you by chance using Oracle as your backend?

Eric Schultz
United Online