[rt-users] repeating email request...

Kenneth Crocker KFCrocker at lbl.gov
Wed Jul 26 18:25:46 EDT 2006


	What does Oracle have to do with it? We use Oracle.


Schultz, Eric wrote:
>> Greetings,
>> I am using version 3.4.2 of Request Tracker and the system 
>> has been running fine for that last 6 months.  2 days ago one 
>> of our end-users sent an email request to our helpdesk and it 
>> keeps repeating even after we resolved the ticket.  I have 
>> has to stop the mta to keep it from sending the email  I have 
>> looked through the archives and and have not found any 
>> reference to this problem except 1 and it stated to resolve 
>> the ticket and it fixed their problem.. I really would like 
>> to open my hepdesk back up but I do not have any idea where 
>> to start to troubleshoot this problem.  ANY HELP WOULD BE 
>> Thanks,
>> Rueben
> Are you by chance using Oracle as your backend?
> Eric Schultz
> United Online
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