[rt-users] unable to open tickets via email

Chris Egolf cegolf at ugholf.net
Wed Jul 26 18:40:17 EDT 2006

Rick -

I saw in the thread you created the symlinks in the /etc/smrsh
directory, but did you update the /etc/aliases file to point there?

I just set this up so it was fresh in my mind.  However, I'm on  RT
3.6.0 and CentOS 4.3, so there may be something else going on.


Rick Garland wrote:
> Hi all:
> RT 3.4.5 on RedHat EL4
> Using sendmail 8.13 as the MTA
> Wanting to send email to 'rt' to open ticket. Got the groups and rights 
> OK but the inbound mail hangs in the queue.
>     (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
>                                          "|/opt/rt3/bin/rt-mailgate 
> --queue gen
> The full entry in the /etc/aliases is
>      rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action 
> correspond --url http://localhost/"
> The searches I find deal mostly with procmail - but we are not using 
> procmail.
> Thanks
> Rick Garland
> UNIX System Administrator
> Evolving Systems, Inc
> 9777 Mount Pyramid Court
> Suite 100
> Englewood, CO  80112
> phone:  303-802-2580
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                                Chris Egolf
            http://www.ugholf.net         cegolf [AT] ugholf [DOT] net

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