[rt-users] enabling 'take' action in unowned tickets window

Dario Luis Coneglian Oliveros oliveros at cpqd.com.br
Thu Jul 27 16:21:13 EDT 2006

Yes, I did. The 'Take' option is there as loc(Take).
I just wonder if this is an expected behaviour or a bug.
First I thought it was a permission problem, but then I noticed the user 
could take the ticket using a different way.
Any help is appreciated.

Helmuth Ramirez wrote:

>Ok, may not be this easy, but did you check to see if the 'Take' option is there in the Show Columns option when you 'edit' that window?
>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dario Luis Coneglian Oliveros
>Sent: Thursday, July 27, 2006 3:27 PM
>To: rt-users at lists.bestpractical.com
>Subject: [rt-users] enabling 'take' action in unowned tickets window
>How do I get 'take' action to be availabled at unowned tickets window ?
>When logging as admin, this action does appear along each ticket on this 
>However when a different user logs in, the same does not happen.
>This user belongs to a group that has been granted privileges to make 
>any changes to tickets, queues and global information.
>If this user does a search and selects a unowned ticket from the 
>results, then he(she) will be able to take the ticket.
>BTW, I am running RT 3.6.0.
>Any guess ?
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