[rt-users] enabling 'take' action in unowned tickets window

Helmuth Ramirez HelmuthRamirez at compupay.com
Thu Jul 27 16:02:08 EDT 2006

Ok, may not be this easy, but did you check to see if the 'Take' option is there in the Show Columns option when you 'edit' that window?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dario Luis Coneglian Oliveros
Sent: Thursday, July 27, 2006 3:27 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] enabling 'take' action in unowned tickets window

How do I get 'take' action to be availabled at unowned tickets window ?
When logging as admin, this action does appear along each ticket on this 
However when a different user logs in, the same does not happen.
This user belongs to a group that has been granted privileges to make 
any changes to tickets, queues and global information.
If this user does a search and selects a unowned ticket from the 
results, then he(she) will be able to take the ticket.
BTW, I am running RT 3.6.0.
Any guess ?


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