[rt-users] RT v3.6.0, RTx-Shredder reinstall problems

[Mathew Snyder]

I ran into some issues with our RT installation that fortunately only
caused problems with the interface.  However, the problems required a
fresh installation of RT.  It goes fairly well with a few exceptions.

When I download and untar both RT and RTx-Shredder the owner is set to
1000:1000 despite being logged in as root.  How do I avoid this.  I end
up having to chown the entire directory before I can install anything.

Also when I go to install Shredder, the install directories are set to
drwx------. I have to chmod all directories related to it in order to
make it somewhat usable.  However, even after doing this it doesn't show
up under Configuration->Tools.

So what might I be doing wrong here?  What do I need to do differently
to get this to install as smoothly as it should?

Thanks,
Mathew