[rt-users] RT v3.6.0, RTx-Shredder reinstall problems

[Mathew Snyder]

Mathew Snyder wrote:
> I ran into some issues with our RT installation that fortunately only
> caused problems with the interface.  However, the problems required a
> fresh installation of RT.  It goes fairly well with a few exceptions.
> 
> When I download and untar both RT and RTx-Shredder the owner is set to
> 1000:1000 despite being logged in as root.  How do I avoid this.  I end
> up having to chown the entire directory before I can install anything.
> 
> Also when I go to install Shredder, the install directories are set to
> drwx------. I have to chmod all directories related to it in order to
> make it somewhat usable.  However, even after doing this it doesn't show
> up under Configuration->Tools.
> 
> So what might I be doing wrong here?  What do I need to do differently
> to get this to install as smoothly as it should?
> 
> Thanks,
> Mathew
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To further this, If I enter https://rtserver_url/Admin/Tools/Shredder
the page will come up.  However, the CSS isn't showing up.  All I get is
a black and white page with all the usual text.

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