[rt-users] RT v3.6.0, RTx-Shredder reinstall problems

[Mathew Snyder]

I've found the problem though I don't know why it is happening.  When I 
installed Shredder the Callbacks directory was set to mode 700.  I don't 
know if it was actually set to this when I installed RT or if Shredder 
set it.  Either way, I chmod'ed it to 755 and everything worked as expected.

Any idea why all of a sudden installing Shredder creates directories 
that RT can't write to?  Even when being installed by root?

Mathew

Mathew Snyder wrote:
> Mathew Snyder wrote:
>> Mathew Snyder wrote:
>>> I ran into some issues with our RT installation that fortunately only
>>> caused problems with the interface.  However, the problems required a
>>> fresh installation of RT.  It goes fairly well with a few exceptions.
>>>
>>> When I download and untar both RT and RTx-Shredder the owner is set to
>>> 1000:1000 despite being logged in as root.  How do I avoid this.  I end
>>> up having to chown the entire directory before I can install anything.
>>>
>>> Also when I go to install Shredder, the install directories are set to
>>> drwx------. I have to chmod all directories related to it in order to
>>> make it somewhat usable.  However, even after doing this it doesn't show
>>> up under Configuration->Tools.
>>>
>>> So what might I be doing wrong here?  What do I need to do differently
>>> to get this to install as smoothly as it should?
>>>
>>> Thanks,
>>> Mathew
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>> To further this, If I enter https://rtserver_url/Admin/Tools/Shredder
>> the page will come up.  However, the CSS isn't showing up.  All I get is
>> a black and white page with all the usual text.
>>
> 
> Ach!!!  To further this still, the only thing that shows up is the
> Usage, Arguments, and plugin dropdown.  I can't actually run the query.
> 
> Thank...yet again
> Mathew
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>