[rt-users] RT v3.6.0, RTx-Shredder reinstall problems

[Mathew Snyder]

Mathew Snyder wrote:
> Mathew Snyder wrote:
>> I ran into some issues with our RT installation that fortunately only
>> caused problems with the interface.  However, the problems required a
>> fresh installation of RT.  It goes fairly well with a few exceptions.
>>
>> When I download and untar both RT and RTx-Shredder the owner is set to
>> 1000:1000 despite being logged in as root.  How do I avoid this.  I end
>> up having to chown the entire directory before I can install anything.
>>
>> Also when I go to install Shredder, the install directories are set to
>> drwx------. I have to chmod all directories related to it in order to
>> make it somewhat usable.  However, even after doing this it doesn't show
>> up under Configuration->Tools.
>>
>> So what might I be doing wrong here?  What do I need to do differently
>> to get this to install as smoothly as it should?
>>
>> Thanks,
>> Mathew
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> 
> To further this, If I enter https://rtserver_url/Admin/Tools/Shredder
> the page will come up.  However, the CSS isn't showing up.  All I get is
> a black and white page with all the usual text.
> 

Ach!!!  To further this still, the only thing that shows up is the
Usage, Arguments, and plugin dropdown.  I can't actually run the query.

Thank...yet again
Mathew