[rt-users] Users Drop-Down

[Alex Romanauskas]

After enabling debug for RT this is the error I receive when it attempts
to retrieve the users lists for the drop-down.

Jul 31 08:51:41 tickets RT: RT::Handle=HASH(0xa14171c) couldn't execute
the query 'SELECT DISTINCT main.* FROM Users main , Principals
Principals_1, ACL ACL_2, Groups Groups_3, CachedGroupMembers
CachedGroupMembers_4  WHERE ((ACL_2.RightName = 'OwnTicket')) AND
((CachedGroupMembers_4.MemberId = Principals_1.id)) AND ((Groups_3.id =
CachedGroupMembers_4.GroupId)) AND ((Principals_1.Disabled =
'0')or(Principals_1.Disabled = '0')) AND ((Principals_1.id != '1')) AND
((main.id = Principals_1.id)) AND  ( (    ACL_2.PrincipalId =
Groups_3.id AND ACL_2.PrincipalType = 'Group'                  AND (
Groups_3.Domain = 'SystemInternal' OR Groups_3.Domain = 'UserDefined' OR
Groups_3.Domain = 'ACLEquivalence'))


Anyone have any info on where to look for the problem?

Thanks
--
Alex

Lamers, Dan wrote:
> Sorry Alex, that's the extent of my knowledge.  I'm new to RT and it took me
> a while to find out how to get that drop box populated.  For me, the 'Own
> Ticket' was all that was required and I assigned that to the 'priviledged
> users' group.
> 
> Regards,
> Dan
> 
> -----Original Message-----
> From: Alex Romanauskas [mailto:aroman at ziplink.net]
> Sent: July 28, 2006 9:34 AM
> To: Lamers, Dan
> Cc: rt-users
> Subject: Re: [rt-users] Users Drop-Down
> 
> 
> Dan,
> 
> 	Own Ticket is enabled for all users and Everyone.  In case it could
> be
> some other permission level here is what is assigned to the standard users:
> 
> CommentOnTicket
> CreateTicket
> ModifySelf
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
> ShowTicketComments
> Watch
> WatchAsAdminCc
> 
> I have also noticed that you can't even use query builder to search by
> owner as that drop-down also just shows nobody.
> 
> Thanks
> --
> Alex
> 
> Lamers, Dan wrote:
>> Alex,
>>
>> You need to grant the 'own ticket' permission in order for the users to
>> appear in the drop-down.
>>
>> Regards, 
>> Dan
>>
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Alex
>> Romanauskas
>> Sent: July 27, 2006 9:14 AM
>> To: rt-users
>> Subject: [rt-users] Users Drop-Down
>>
>>
>> I have just upgraded from 3.0.11 to 3.4.5 and for the most part
>> everything has gone very well.  The only problem I am having is
>> assigning ticket ownership.  The Owner drop down currently shows
>> "Nobody" as the only available choice of owner.  Is this a permissions
>> problem or something else?  All users in question have ModifyTicket as
>> does Everyone.
>>
>> Thanks
>> --
>> Alex
>>
> 
> 


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