[rt-users] RE: simple search usage

[Schultz, Eric]

Huh, that's interesting to know.  And adding quotes around it doesn't fix it.  That seems like some sort of bug to me - it's useful to have queue names with spaces in them.

Eric Schultz
United Online 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of David Smithson
> Sent: Friday, July 28, 2006 9:17 PM
> To: Dario Luis Coneglian Oliveros
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RE: simple search usage
> 
> Hi Dario.  Do your queue names have spaces in the names?  The 
> queues I have were imported from another database, including 
> the spaces in the names.  I've found that I can't use simple 
> search to search for tickets in queues that have spaces in the names.
> 
> David Smithson
> ________________________________
> 
> CLICK HERE FOR ONLINE SUPPORT
> 
> -----Original Message-----
> From: Dario Luis Coneglian Oliveros [mailto:oliveros at cpqd.com.br] 
> Sent: Friday, July 28, 2006 10:04 AM
> To: David Smithson
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RE: simple search usage
> 
> Simple search works for me, except for queue names. Weird !?!
> I tried ticket id, email address and had no problem at all.
> Dário
> 
> David Smithson wrote:
> 
> >Correction, search by queue name works, but nothing else.  
> Anyone else
> >have this problem?
> >
> >David Smithson
> >________________________________
> >
> >CLICK HERE FOR ONLINE SUPPORT
> >
> >-----Original Message-----
> >From: David Smithson 
> >Sent: Friday, July 28, 2006 9:47 AM
> >To: rt-users at lists.bestpractical.com
> >Subject: simple search usage
> >
> >Hi all.  
> >
> >The text from the Simple Search says this:
> >
> >----
> >Search for tickets. Enter id numbers, queues by name, Owners 
> by username
> >and Requestors by email address. RT will look for anything else you
> >enter in ticket bodies and attachments.
> >
> >Searching the full text of every ticket can take a long 
> time, but if you
> >need to do it, you can search for any word in full ticket history for
> >any word by typing fulltext:word.
> >
> >RT will look for anything else you enter in ticket subjects.
> >----
> >
> >I'm running 3.6.0, MySQL, FC5, etc.
> >
> >The *only* thing that the simple search will do in my 
> instance of RT is
> >parse the subject.  If I prefix with fulltext:, it parses 
> Attachments.
> >None of the other fields that it claims to search are being 
> searched (
> >username, email address, queues ).  Has anybody else seen this?
> >
> >David Smithson