[rt-users] RE: simple search usage

[David Smithson]

I should add that my "solution" was to re-import the queues and squash the whitespace with regex.  In fact, I decided to grab the queue names from the customer domain names, rather than the human-friendly names, which may not be relevant to your situation, but worth mentioning anyhow.

David Smithson
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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David Smithson
Sent: Friday, July 28, 2006 9:17 PM
To: Dario Luis Coneglian Oliveros
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RE: simple search usage

Hi Dario.  Do your queue names have spaces in the names?  The queues I have were imported from another database, including the spaces in the names.  I've found that I can't use simple search to search for tickets in queues that have spaces in the names.

David Smithson
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-----Original Message-----
From: Dario Luis Coneglian Oliveros [mailto:oliveros at cpqd.com.br] 
Sent: Friday, July 28, 2006 10:04 AM
To: David Smithson
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: simple search usage

Simple search works for me, except for queue names. Weird !?!
I tried ticket id, email address and had no problem at all.
Dário

David Smithson wrote:

>Correction, search by queue name works, but nothing else.  Anyone else
>have this problem?
>
>David Smithson
>________________________________
>
>CLICK HERE FOR ONLINE SUPPORT
>
>-----Original Message-----
>From: David Smithson 
>Sent: Friday, July 28, 2006 9:47 AM
>To: rt-users at lists.bestpractical.com
>Subject: simple search usage
>
>Hi all.  
>
>The text from the Simple Search says this:
>
>----
>Search for tickets. Enter id numbers, queues by name, Owners by username
>and Requestors by email address. RT will look for anything else you
>enter in ticket bodies and attachments.
>
>Searching the full text of every ticket can take a long time, but if you
>need to do it, you can search for any word in full ticket history for
>any word by typing fulltext:word.
>
>RT will look for anything else you enter in ticket subjects.
>----
>
>I'm running 3.6.0, MySQL, FC5, etc.
>
>The *only* thing that the simple search will do in my instance of RT is
>parse the subject.  If I prefix with fulltext:, it parses Attachments.
>None of the other fields that it claims to search are being searched (
>username, email address, queues ).  Has anybody else seen this?
>
>David Smithson
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